Reference

What vc55 Does With Your Information

Your account data and payment details stay with us — not passed around, not sold on. This page tells you exactly what we collect when you use vc55, why we collect it, and what you can do if you want to change or remove…

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold, correct something on your account, or ask us to delete specific records, our support team handles these requests directly. Use any of the channels below — we respond to privacy-related queries the same way we handle account and payment issues.

Team online

Live Chat

Start a live chat session from within your vc55 account dashboard. Identify your query as a privacy or data request and our team will route it accordingly.

Email Support

Send your data request or privacy question to our support email. Include your registered account details so we can locate your records and respond accurately.

Account Help Centre

The Help Centre inside your account lists the steps for common privacy actions — correcting personal details, updating your linked e-wallet or reviewing transaction history.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We handle data the way we handle payments — with a clear process and no unnecessary steps. SSL encryption covers every connection between your device and our platform, whether you are on mobile or desktop. We keep your data only for as long as your account is active or as required by applicable regulations; once that period ends, records are deleted from our systems.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed on your device through vc55.

Account Security

Every login triggers an OTP sent to your registered contact. If you notice any unrecognised activity, change your password immediately and contact support through live chat.

Data Retention

Transaction records tied to Touch 'n Go eWallet, Boost or GrabPay deposits are kept in line with financial regulations. Personal details are removed when your account is closed and the retention window has passed.

Your Rights

You can request access to your stored data, ask us to correct inaccurate details, or ask for records to be deleted where local law permits. All requests go through our support team.

Common Questions About Your Privacy at vc55

These are the questions we get most often about data, account privacy and your rights as a vc55 account holder. If your question is not covered here, reach out through live chat or email.

We collect your name, email address, contact number and the payment method you link — such as Touch 'n Go eWallet, Boost or GrabPay. Device identifiers are also logged for security purposes.

We do not sell or share your personal data with advertisers. Payment processors receive only the transaction data needed to complete a deposit or withdrawal via DuitNow, FPX or your chosen e-wallet.

Contact our support team via live chat or email with your account details. We will provide a summary of the personal and transactional data stored against your account within a reasonable period.

Yes. Where local law permits, you can request deletion of your personal records. Some transactional data may be retained for the period required by applicable financial regulations before it can be removed.

We use session and preference cookies only — no third-party advertising trackers. Session cookies expire when you log out; preference cookies persist until you clear them from your browser settings.

Your personal details are scheduled for deletion once your account is closed and the retention period required by applicable regulations has passed. Transaction records linked to GrabPay or FPX are handled separately under financial rules.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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