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Terms Conditions That Cover Your vc55 Account

These Terms & Conditions set out the rules that apply when you open and use a vc55 account, including how wallet transactions are handled and what we each agree to.

Applies to all account typesCovers Touch 'n Go eWallet, Boost & GrabPayMalaysia accounts only where law permitsUpdated terms take effect on publicationContact support if anything is unclear

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What These Terms Cover and How They Apply

vc55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on vc55, you confirm that you have read and agreed to these Terms & Conditions in full. The terms cover account registration, wallet funding and withdrawals, game access, account suspension, and dispute handling. Where you make a deposit using Touch 'n Go

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eWallet, Boost, or GrabPay, the transaction is governed by both our terms and the payment provider's own rules — a conflict between the two should be raised with our support team. DuitNow and FPX transfers are also subject to the same framework once funds reach your
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vc55 wallet. We may update these terms at any time; the revised version takes effect from the date it appears on this page. Continued use of the account after an update means you accept the new version. If you disagree with a change, you should stop
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using the account and contact us to close it. These terms are written for account holders based in Malaysia and apply only where local law permits access to the vc55 lobby. Nothing here creates an obligation on vc55 beyond what is stated, and nothing overrides applicable
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Malaysian law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT & DATA HANDLING

How vc55 Handles Your Account Under These Terms

These terms determine how your account data is stored, how long transaction records are kept, and what happens if an account is flagged for review. We keep deposit and withdrawal records — including those processed via Touch 'n Go eWallet and DuitNow — for as long as required under our operating policy. You can request a summary of your account activity at any time through the Help Centre.

Data Retention

Transaction records, login history, and wallet activity logs are stored according to our retention schedule. You may request a copy of your data by contacting support through live chat or email.

Account Security

These terms require you to keep your login credentials private. If you suspect unauthorised access, report it immediately so we can freeze the account and review recent wallet movements.

Cookies & Session Data

We use session cookies to keep your account active while you browse the lobby. These are governed by our cookie policy, which is referenced in the full terms document and applies to all devices.

Requesting Changes

To update personal details tied to your account — such as your registered e-wallet number for Boost or GrabPay — submit a change request via the Help Centre with supporting verification.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear — whether it concerns your wallet balance, a transaction via GrabPay or Boost, or an account restriction — our support team can clarify. Players in Ipoh or anywhere else in Malaysia can reach us through the channels below. We aim to respond to terms-related queries within the same business day.

Common Questions About These Terms & Conditions

These questions cover what Malaysia account holders ask most often about how our Terms & Conditions work — from wallet transactions to account closures and what happens when terms change.

Yes. All wallet transactions, including those via Touch 'n Go eWallet, Boost, and GrabPay, fall under these terms once funds are credited to your vc55 account balance.

We publish the updated version on this page and it takes effect immediately. Continuing to use your account after an update means you accept the revised terms as written.

Yes. Contact our support team via live chat or email to request account closure. Any remaining wallet balance will be processed according to our withdrawal procedure before the account is closed.

We retain deposit and withdrawal records, including DuitNow and FPX transactions, for the period set out in our data retention schedule. You may request a copy at any time through the Help Centre.

Raise it through live chat first for a quick response, or send an email if you need a written record. Our team will review the specific clause and the account action in question.

These terms are written specifically for account holders in Malaysia and apply only where local law permits access. Access or eligibility depends on applicable local law in your region.

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